As per terms and conditions of booking, a prepayment will be taken 7 days prior to arrival or at the time of booking, depending on the seasonality. These prepayments are non-refundable however if you are unable to attend your reservation because of a COVID lockdown or exclusion, a credit will be offered that is valid for 12 months. To arrange a credit, you will need to send proof of address to the hotel and cancel your reservation as per hotel instructions. All credit requests must be made before the date of arrival.
Update Friday 28th August, 2020
This morning the QLD Government announced new restrictions that will come into effect from 8am Saturday 29th August. We would like to reassure our guests that these restrictions only apply to public gatherings in parks and at private residences. They do not apply to licensed venues that are operating under a COVID-Safe plan, which includes us.
The health, safety and wellness of our guests and staff remains our greatest priority and we are committed to comply with our industry COVID-Safe plan, which we have been doing so since it was introduced on the 3rd July, 2020.
We’d like to reassure you that we have no further restrictions and we can operate exactly the same as yesterday. We look forward to welcoming you again soon at The Island.
The Island Team!
Update Wednesday 3rd June, 2020
Goldie’s at the Island is back this Friday the 5th June from 11am!
We will be open every day from 11am – 10pm for lunch and dinner, serving the food and drinks you’ve come to know and love at Goldie’s (the kitchen will be serving from 11:30am – 9:30pm).
Due to the current capacity restrictions Goldie’s can only accept 20 guests at a time. However, we are not introducing any set menus or minimum spends – we want to make it easy for you to enjoy a drink and a meal with your friends and family again.
Walk-ins are welcome and we will also be accepting bookings by phoning (07) 5538 8000. We will also be offering takeaway food from our select menu, which can be ordered at the bar or by phoning ahead on (07) 5538 8000.
Whilst we are thrilled that we are opening our doors to you once again, we also want to let you know that we are still taking the current situation seriously and we are doing everything we can to manage this risk. In addition to the rigorous safety and sanitation measures already in place at The Island, we have implemented all COVID Safe protocols required of us to manage the risk to our guests, staff and the wider community. In addition to social distancing and hygiene measures, we will also be operating on a cashless payment system – so no cash will be onsite or accepted.
We are also thrilled to say that our award-winning boutique accommodation at The Island Gold Coast is now taking bookings from Friday 12th June. We will have limited rooms and suites available for your GC getaway until restrictions ease further so we encourage you to book early here.
The Island Rooftop, Vegas Gaming and TAB will remain closed until restrictions ease further but we hope it’s sooner rather than later. We encourage you to keep an eye on our website and socials for further updates.
Like you, we cannot wait to open our doors and enjoy a drink and a meal. We miss you, we appreciate your support and we look forward to welcoming you at The Island Gold Coast very very soon!
Update Tuesday 24th March, 2020
In response to the Government’s latest announcement on Sunday 22nd March, unfortunately the time has come for us to join the rest of the industry in temporarily closing our food, beverage, gaming and accommodation operations.
Our thoughts are with our staff and the wider tourism and hospitality industry who are doing it extremely tough at the moment. It breaks our hearts! The professionalism and positivity shown by our team throughout the past week in a time of great uncertainty, has been profound.
Thank you also to our loyal guests who continue to support us, for this we are truly grateful!
In the meantime, we will continue to post updates as they come to hand on the COVID-19 page on our website.
We look forward to welcoming you again at the Island Gold Coast once we all get past this. Please stay safe and continue to look after each other.
The entire team at the Island Gold Coast.
Update Wednesday 18th March, 2020
Today it was announced by Prime Minister Scott Morrison that non-essential indoor gatherings will be limited to 100 people. With our large outdoor Rooftop Bar and Pool Deck, we want to let you know that we are open for business. We also want to reassure you that we are taking this latest development very seriously and we are doing everything we can to manage this risk.
We are continuously assessing the situation and will continue to update our guests and staff as things evolve.
We look forward to welcoming you at The Island Gold Coast.
Update Monday 16th March, 2020
The spread of Coronavirus (COVID-19) has created much uncertainty, which has been concerning for all of us.
We want to let you know that we are open for business as normal and reassure you that The Island Gold Coast is taking this situation very seriously and we are doing everything we can to manage this risk.
The health, safety and wellbeing of our guests and staff have always been our number one priority. We are carefully monitoring the directions and advice of Queensland Health, the Australian Government Department of Health and the World Health Organization (WHO), and other relevant authorities.
In addition to the rigorous safety and sanitation measures already in place at The Island Gold Coast, we have implemented comprehensive Coronavirus related protocols, which both disinfect and further limit opportunities for cross-contamination.
We are continuously assessing the situation and will continue to update our guests and staff as things evolve. We feel assured in our preparedness and are committed to providing a healthy and safe environment for our guests and staff.
We look forward to welcoming you at The Island Gold Coast.