hotel-xenia
  • Stay
    • Stay Packages
    • Explore
    • Stay Enquiries
  • The Island Rooftop
  • Goldie’s
  • Menus
  • Functions
    • The Penthouse
    • The Rooftop
    • The Pool Deck
    • Goldie’s
    • The Glasshouse
    • Duke’s Parlour
    • Catering
    • Function Enquiries
  • Weddings
    • Wedding Enquiries
  • Gaming
  • What’s On
    • Press
  • Contact
  • Coronavirus (COVID-19)
BOOKINGS
Menu

 Best Price Guaranteed

Hotel Booking Terms and Conditions

Deposit Policy

Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Guaranteed Reservations

Guaranteed Reservations Online bookings require a valid credit card number to guarantee your reservation. Your card will be charged in advance in accordance to tot terms  stated on the rate at the time of booking, and will be held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. Unless an alternative valid card or method of payment is provided upon check-out, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage to the room during the stay. Advance purchase or prepaid rates will be charged at the time of booking, as marked on the rate description.

Payment at Check-in

A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be required by contacting the hotel directly. We do not accept cash bonds or bonds paid on EFTPOS. Bonds vary by hotel and length of stay.

Payments by Credit Card will incur a transaction fee reflecting bank charges incurred by the Company for card payments. Current fees are 1% of the transaction total for Visa and MasterCard. Diners, American Express and JCB Card incur a 1.8% fee Fees are subject to change, and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur transaction fees. Guests may elect to change method of payment on check-out to Cash or EFTPOS to avoid these fees.

Cancellations

The hotel has a 7 day cancellation policy. You agree to forfeit your first nights deposit should you cancel within 7 days prior to the arrival date.

Group reservations, groups of 10 booked rooms or more, are subject to a 14 day cancellation policy. A deposit is required 14 days prior to arrival which is the equivalent of your first night rate. You agree to forfeit your first nights deposit should you cancel within 14 days prior to the arrival date.

**Terms and conditions apply and are subject to special event block out dates on a hotel by hotel basis.

By agreeing to these terms and conditions you acknowledge that unless we come to an alternative arrangement with you or the named guest, then the credit card provided will be used for payment of all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room during their stay, and for any cancellation or non-arrival fees.

Kindly note that check-in is from 2pm and check-out is before 11am. Earlier arrival and later departure times can be arranged, subject to availability, however applicable day-use charges may also apply.

The hotel reserves the right to refuse entry and disallow extensions at any time.

GST

GST applies to the purchase of services from this Site and will be charged at the time of purchase.

Car Parking

Onsite parking is paid and subject to availability on arrival for hotel guests.

Force Majeure

The Company will not be in breach of this Agreement and will not have any liability to you whatsoever in respect of your booking if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. “Force Majeure” means any act, event or circumstance beyond the reasonable control of the Company which has a substantial impact on the Hotel and/or the tourist and/or hotel industry in the geographical market in which the Hotel operates, which act could include, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Hotel.

In the event of Force Majeure the Company has the right to immediately terminate your booking at the Hotel and will refund any deposits paid by you as your sole remedy.

No Re-Sale or Promotional Use

Products or services obtained from this Site (including vouchers) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.

Terms of Use

These Conditions of Sale form part of the Terms of Use and clauses in the Terms of Use apply in the Conditions of Sale as the context requires. If there is any contradiction between the Conditions of Sale and the Terms of Use, then the Terms of Use shall take precedence.

Whether you are staying for a night or a while, book direct and take advantage of all the experiences The Island has to offer. Best price guaranteed!

STAY PACKAGES

The Island Gold Coast boasts 98 newly renovated boutique rooms and suites each with a level of sophistication and charm.

ROOMS & SUITES

If you want to celebrate your next event with an unforgettable experience that all of your guests will remember, the Island has the space for you.

FUNCTIONS & EVENTS

theislandgoldcoast

The Island Gold Coast

Summer sangria poolside. Say it is so ...

View
62 2
Open
Summer sangria poolside. Say it is so #theislandgoldcoast #goldcoast #boutiquehotel

This is the start of something new. A celebration ...

View
109 3
Open
This is the start of something new. A celebration of our new space for the day of your dreams. January 28 a the Glasshouse. #theislandgoldcoast #weddingvenue #goldcoast
Photography: @toddhuntermcgaw
Styling: @maineventweddings_

This way to sun, sea and serenity ...

View
130 1
Open
This way to sun, sea and serenity #theislandgoldcoast #goldcoast #boutiquehotel

How will you make your entrance? #goldcoast ...

View
121 0
Open
How will you make your entrance? #goldcoast #boutiquehotel

Set within our own little world of tranquility ...

View
139 2
Open
Set within our own little world of tranquility #boutiquehotel #goldcoast

Whisper sweet nothings to me, my piña colada ...

View
111 4
Open
Whisper sweet nothings to me, my piña colada #cocktails #goldcoast

Vintage Gold Coast 🤳@cassidyandwhiteinteriors ...

View
184 4
Open
Vintage Gold Coast 🤳@cassidyandwhiteinteriors #goldcoast #boutiquehotel

The vibrant view from our eastern-facing suites ...

View
49 1
Open
The vibrant view from our eastern-facing suites overlooking Surfers Paradise and the beach #theislandgoldcoast #boutiquehotel #surfersparadise

There are certain places where one could really ...

View
96 6
Open
There are certain places where one could really see themselves this summer #theislandgoldcoast #pooldeck #surfersparadise

Pictures don't lie – beyond the momentary ...

View
44 1
Open
Pictures don't lie – beyond the momentary grey clouds, Surfers Paradise Beach makes us smile 😍🌴 #theislandgoldcoast #surfersparadise #boutiquehotel

The start of something new. A celebration of our ...

View
103 2
Open
The start of something new. A celebration of our new space for the perfect wedding is coming this January #theglasshouse #theislandgoldcoast #wedding venue
Photography: @toddhuntermcgaw
Styling: @maineventweddings_

When a table has your name written all over it. ...

View
66 2
Open
When a table has your name written all over it. Weekends start and finish at the Island Rooftop #theislandgoldcoast #surfersparadise
@THEISLANDGOLDCOAST

STAY

  • Best Price Guaranteed
  • Book Your Stay
  • Stay Packages
  • All Rooms
  • The King Suite
  • The Twin Suite
  • The Deluxe King
  • The Superior Twin
  • The Classic Twin
  • Explore
  • Hotel Booking Terms and Conditions
  • Contact

PLAY

  • The Island Rooftop
  • Goldie’s
  • Menus
  • Functions
  • Weddings
  • Gaming
  • What’s On
  • Press

ABOUT

  • Feedback
  • Privacy
  • Katarzyna Group

CONTACT

  • Stay Enquiries
  • Function Enquiries
  • Wedding Enquiries
  • Our Location

THE ISLAND GOLD COAST

3128 Surfers Paradise Blvd, Surfers Paradise, Queensland, 4217, Australia

+61 7 5538 8000

stay@theislandgoldcoast.com.au

JOIN OUR MAILING LIST

COPYRIGHT © 2021 ALL RIGHTS RESERVED THE ISLAND GOLD COAST

3128 Surfers Paradise Blvd, Surfers Paradise, Queensland, 4217, Australia

RECEPTION
24 hours, 7 days

THE ROOFTOP
4:00pm – late, Thur & Fri
12:00pm – late, Sat
12:00pm – late, Sun

GOLDIE'S
7:00am – late, 7 days

VEGAS GAMING LOUNGE
10am – 5am, 7 days

+61 7 5538 8000

stay@theislandgoldcoast.com.au