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BOOKINGS
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 Best Price Guaranteed

Hotel Booking Terms and Conditions

Deposit Policy

Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Guaranteed Reservations

Guaranteed Reservations Online bookings require a valid credit card number to guarantee your reservation. Your card will be charged in advance in accordance to the terms stated on the rate at the time of booking, and will be held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. Unless an alternative valid card or method of payment is provided upon check-out, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage to the room during the stay. Advance purchase or prepaid rates will be charged at the time of booking, as marked on the rate description.

Payment at Check-in

A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be required by contacting the hotel directly. We do not accept cash bonds or bonds paid on EFTPOS. Bonds vary by hotel and length of stay.

Payments by Credit Card will incur a transaction fee reflecting bank charges incurred by the Company for card payments. Current fees are 1% of the transaction total for Visa and MasterCard. Diners, American Express and JCB Card incur a 1.8% fee Fees are subject to change, and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur transaction fees. Guests may elect to change method of payment on check-out to Cash or EFTPOS to avoid these fees.

COVID-19 and Accommodation Bookings

As per terms and conditions of booking, a prepayment will be taken 7 days prior to arrival or at the time of booking, depending on the seasonality. These prepayments are non-refundable however if you are unable to attend your reservation because of a COVID lockdown or exclusion, a credit will be offered that is valid for 12 months. To arrange a credit, you will need to send proof of address to the hotel and cancel your reservation as per hotel instructions. All credit requests must be made before the date of arrival.

Cancellations

The hotel has a standard 7 day cancellation policy. You agree to forfeit your first nights deposit should you cancel within 7 days prior to the arrival date.

The hotel also has a premium rate for 24 hour cancellations that can only be booked direct on our website. You agree to forfeit your first nights deposit should you cancel within 24 hours prior to the arrival date if you have booked on this premium rate.

Group reservations, groups of 10 booked rooms or more, are subject to a 14 day cancellation policy. A deposit is required 14 days prior to arrival which is the equivalent of your first night rate. You agree to forfeit your first nights deposit should you cancel within 14 days prior to the arrival date.

**Terms and conditions apply and are subject to special event block out dates on a hotel by hotel basis.

By agreeing to these terms and conditions you acknowledge that unless we come to an alternative arrangement with you or the named guest, then the credit card provided will be used for payment of all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room during their stay, and for any cancellation or non-arrival fees.

Kindly note that check-in is from 2pm and check-out is before 11am. Earlier arrival and later departure times can be arranged, subject to availability, however applicable day-use charges may also apply.

The hotel reserves the right to refuse entry and disallow extensions at any time.

GST

GST applies to the purchase of services from this Site and will be charged at the time of purchase.

Car Parking

Onsite parking is paid and subject to availability on arrival for hotel guests.

Age Restrictions

The Island Gold Coast does not accommodate unaccompanied minors and has age restrictions in place across dates in November & December

Force Majeure

The Company will not be in breach of this Agreement and will not have any liability to you whatsoever in respect of your booking if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. “Force Majeure” means any act, event or circumstance beyond the reasonable control of the Company which has a substantial impact on the Hotel and/or the tourist and/or hotel industry in the geographical market in which the Hotel operates, which act could include, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Hotel.

In the event of Force Majeure the Company has the right to immediately terminate your booking at the Hotel and will refund any deposits paid by you as your sole remedy.

No Re-Sale or Promotional Use

Products or services obtained from this Site (including vouchers) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.

Terms of Use

These Conditions of Sale form part of the Terms of Use and clauses in the Terms of Use apply in the Conditions of Sale as the context requires. If there is any contradiction between the Conditions of Sale and the Terms of Use, then the Terms of Use shall take precedence.

Whether you are staying for a night or a while, book direct and take advantage of all the experiences The Island has to offer. Best price guaranteed!

STAY PACKAGES

The Island Gold Coast boasts 98 newly renovated boutique rooms and suites each with a level of sophistication and charm.

ROOMS & SUITES

If you want to celebrate your next event with an unforgettable experience that all of your guests will remember, the Island has the space for you.

FUNCTIONS & EVENTS

theislandgoldcoast

764

The Island Gold Coast

How good is love @kirrasmithphotography 🌴 🤍 ...

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How good is love @kirrasmithphotography 🌴 🤍 we just love these memories from Meg and Bray's amazing day.
Celebrant: @celebrantladylove
Photographer: @kirrasmithphotography
Videographer: @wallflower_weddings
Cake: @sweetartcreationscakes
Styling - @maineventweddings__
Dress: @madewithlovebridal
Makeup: @bexi_makeupartist
Hair: @boutiquehair_bybree
#goldcoastwedding #brisbanewedding  #theislandgoldcoast #goldcoast #surfersparadise #boutiquehotel #weddingvenues #weddingstyling

Sharing clear skies and warm sunsets at ...

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Sharing clear skies and warm sunsets at #surfersparadise with the gang #theislandgoldcoast 📷@heymattamation .
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#visitsurfersparadise #boutiquehotel @destinationgoldcoast @visitsurfersparadise #goldcoastlife #mygoldcoast #goldcoast

It tastes, smells and feels like a Rooftop weekend...

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It tastes, smells and feels like a Rooftop weekend 🌴 Slide into grazing a lunch with a very colourful and refreshing lineup of fresh tropical spritz (yum!), mediterranean-style eats and our res DJs throughout the afternoon. Saturday and Sunday, bookings recommended at the Grazy Days page on our website.
#theislandgoldcoast #goldcoast #surfersparadise #boutiquehotel #rooftopbar

Shining a spotlight on the Glasshouse – when ...

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Shining a spotlight on the Glasshouse – when your special occasion needs a breath of fresh air. Connecting your guests with the greenery and the Gold Coast climate to make a big impression.
Check out the Glasshouse under the Functions menu on our website.
#theislandgoldcoast #goldcoast #surfersparadise #destinationgoldcoast #mygoldcoast #goldcoastevents

Get your weekend staycay off to the best possible ...

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Get your weekend staycay off to the best possible start with a Goldie's breakfast and a freshly squeezed juice from the cafe 🌴🍊

Weekends done right here at the Island - from a ...

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Weekends done right here at the Island - from a boutique hotel to the largest open-air rooftop we have everything you could want all in one place #theislandgoldcoast #goldcoast #surfersparadise #boutiquehotel

Holiday mode activated for the long weekend ...

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Holiday mode activated for the long weekend  #theislandgoldcoast #surfersparadise #goldcoast #boutiquehotel

A very zesty pop-up at the Island Rooftop ...

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A very zesty pop-up at the Island Rooftop featuring a specially curated range of Margaritas – Savour Series: Margarita.
Savour the moment, savour the Margarita! As we tilt our sombreros and take a deep dive into the cocktail that has kept our lips puckered and taste buds singing like a mariachi band. Olé!
The format of ‘Savour Series: Margarita’ is simple! Take a seat at one of the preset tables and let our tasting guru come to you. Get a 50ml sample of all three featured Margaritas plus a full cocktail of your favourite.
Our Rooftop ‘trio of dips with wood fired bread’ and ‘charcuterie board’ are also available to purchase at the Eventbrite checkout.
Friday 29th April 6pm – 8pm
The Island Rooftop
Tickets $20 – Get a 50ml sample of all three featured Margaritas plus a full cocktail of your favourite.The early bird gets the tequila worm. Get your tickets today at Eventbrite or our website.

Blazer in hand and event-ready #repost ...

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Blazer in hand and event-ready #repost @emmavanderwaal #theislandgoldcoast #goldcoast #surfersparadise #boutiquehotel

Vintopia this Friday is ‘So Hot Right Now’ ...

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Vintopia this Friday is ‘So Hot Right Now’ 🔥 Channel your inner millennial and explore the ‘now now’ ways the humble grape is reimagining the world of wine, through new-age progressive blends and varietals that are ticking the taste buds of wine lovers in 2022. 
‘So Hot Right Now’ - this Friday at @theislandrooftop from 5-7pm. Tickets from the whats-on page of our website. 
#theislandgoldcoast #goldcoast #surfersparadise #boutiquehotel

We just loved this pool deck setting for Lauren ...

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We just loved this pool deck setting for Lauren and David's special day @focusfirstfilms @naomilea_celebrant #theislandgoldcoast #goldcoastwedding  #surfersparadise #boutiquehotel

Food served outside of the box with a Paella ...

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Food served outside of the box with a Paella Station at the Glasshouse  #theislandgoldcoast #goldcoast #surfersparadise #boutiquehotel
@THEISLANDGOLDCOAST

STAY

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PLAY

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ABOUT

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CONTACT

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THE ISLAND GOLD COAST

3128 Surfers Paradise Blvd, Surfers Paradise, Queensland, 4217, Australia

+61 7 5538 8000

stay@theislandgoldcoast.com.au

www.theislandgoldcoast.com.au

COPYRIGHT © 2022 ALL RIGHTS RESERVED THE ISLAND GOLD COAST

3128 Surfers Paradise Blvd, Surfers Paradise, Queensland, 4217, Australia

RECEPTION
7:00am – 11:00pm, Mon to Thur
24hrs, Fri to Sun

THE ROOFTOP
4:00pm – late, Thur & Fri
12:00pm – late, Sat
12:00pm – late, Sun

GOLDIE'S
11:00am – late, Mon to Fri 7:30am – late, Sat & Sundays

VEGAS GAMING LOUNGE
10am – 5am, 7 days

+61 7 5538 8000

stay@theislandgoldcoast.com.au