Our rates are calculated based on the number of occupants and the duration of your stay. Any changes to these details may impact the nightly rate applied.
For online bookings, we require a valid credit card to secure your reservation. Your card will be charged in accordance with the terms specified in the rate at the time of booking. This charge will serve as both a reservation security and cover any potential cancellation or no-show fees. If no alternative payment method is provided upon check-out, this card will be used for all outstanding accommodation and related expenses, as well as any room damage charges. Advance purchase or prepaid rates will be charged at the time of booking, as indicated in the rate description.
Payment at Check-in
Upon check-in, we will request a valid credit card from the room occupant. If you intend to use a third-party credit card, please contact the hotel directly. Please note that we do not accept cash bonds or EFTPOS payments for bonds. Bond amounts vary depending on the hotel and the length of your stay.
Transaction Fees for Credit Card Payments
Credit card payments will incur a transaction fee to cover bank charges. The current fees are 1.5% of the total transaction for Visa and MasterCard, and 3% for American Express. These fees are subject to change, and you will receive confirmation of applicable fees during check-in.
COVID-19 and Accommodation Bookings
In accordance with our booking terms and conditions, a prepayment will be processed either 7 days prior to your arrival or at the time of booking, depending on the season. Please note that these prepayments are non-refundable. However, if you are unable to attend your reservation due to a COVID-19 lockdown or exclusion, we will offer a credit valid for 12 months. To request a credit, you must provide proof of address to the hotel and cancel your reservation following the hotel’s instructions. All credit requests must be submitted before the arrival date.
Our standard cancellation policy requires a 7-day notice. If you cancel within 7 days of your arrival date, you agree to forfeit your first night’s deposit. Group reservations (10 rooms or more) are subject to a 14-day cancellation policy. A deposit equivalent to your first night’s rate is required 14 days prior to arrival. If you cancel within 14 days of your arrival date, you agree to forfeit your first night’s deposit. Please note that terms and conditions may vary, and certain blackout dates may apply on a hotel-by-hotel basis.
By agreeing to these terms and conditions, you acknowledge that, unless an alternative arrangement is made with you or the named guest, the provided credit card will be used to cover all accommodation costs, ancillary expenses incurred during the stay, any room damage, and any cancellation or no-show fees.
Check-in and Check-out Times
Our check-in time is from 2 PM, and check-out is before 10 AM. Earlier check-in and later check-out times may be arranged based on availability, with applicable day-use charges, if any.
The hotel reserves the right to refuse entry and may decline extensions at its discretion.
GST (Goods and Services Tax)
GST applies to the purchase of services from this website and will be charged at the time of purchase.
Paid onsite parking is available for hotel guests and is subject to availability. Parking can be purchased as an add-on to your reservation.
The Island Gold Coast does not accommodate unaccompanied minors and has age restrictions in place during certain dates in November and December. The Island does not accept school leavers during Schoolies celebrations, and all primary guests must be over 21 years old.
The Company will not be considered in breach of this Agreement and will not be liable to you for any issues related to your booking if it is unable to fulfil its obligations due to Force Majeure. “Force Majeure” refers to any act, event, or circumstance beyond the Company’s control that significantly impacts the hotel and/or the tourism and hotel industry in the relevant geographical market. Examples include natural disasters, pandemics, government actions, and other unforeseen events. In such cases, the Company has the right to terminate your booking and will refund any deposits as your sole remedy.
No Re-Sale or Promotional Use
Products or services obtained from this website, including vouchers, may not be resold, transferred for commercial, consumer, or promotional purposes, bundled with other goods and services, or used for promotional purposes without the Company’s prior written consent.
Summer Celebrations at the Island Pool Deck 🌴 Whether you’re toasting another trip around the sun, rewarding the team’s successes, or gathering the fam for a fun celebration, there’s space to suit your vibe. Discover an assortment of lunch, dinner, cocktail and share-style platter celebrations that are good to go. More at the Functions link in our bio. #theislandgoldcoast ##boutiquehôtel #goldcoast #surfersparadise #summer
Relax and recharge this Summer ☀🌴 Stay in one of our spacious boutique rooms or suites and treat yourself to a summer staycay.
Like to settle in and create a home away from home. Soak up those Surfers views with room service signature cocktails and a delicious platter on your private balcony. Looking for a mini adventure? Grab your bestie and share the care with a sun-kissed staycation with all the little extras needed to maximise your stay. Check availability through the link in our bio #theislandgoldcoast #playgoldcoast #boutiquehotel #goldcoast #surfersparadise
Christmas Day 🎄 with those you love at the Island Gold Coast.
Channel your inner Christmas cheer with your choice of two delicious Christmas Day events in the heart of Surfers Paradise. Revel in the festive atmosphere as you take in the naturally beautiful Island setting with a delicious Christmas lunch to suit all tastes. Menus and details at the link in our bio. #theislandgoldcoast #goldcoast #surfersparadise #christmaslunch
Turf & Tropics Summer Raceday Luncheon this Magic Millions ☀️
Get ready for a hell of a ride, with an epic five hour package of fine food, fizz, fillies and frills, alongside the thrilling Magic Millions raceday action. It’s time to gather the herd and saddle up for a lavish racing luncheon on the GC. Check out the package and details at the what`s on link in our bio. #theislandgoldcoast #surfersparadise #goldcoast #magicmillions
Dive into Summer at the Island 😎🌴it’s all here and waiting for you at the beachside, boutique hotel with more Summertime fun than you can bucket list. Check Staycay availability through the link in our bio.