Deposit Policy
Our rates are calculated based on the number of occupants and the duration of your stay. Any changes to these details may impact the nightly rate applied.
Guaranteed Reservations
For online bookings, we require a valid credit card to secure your reservation. Your card will be charged in accordance with the terms specified in the rate at the time of booking. This charge will serve as both a reservation security and cover any potential cancellation or no-show fees. If no alternative payment method is provided upon check-out, this card will be used for all outstanding accommodation and related expenses, as well as any room damage charges. Advance purchase or prepaid rates will be charged at the time of booking, as indicated in the rate description.
Payment at Check-in
Upon check-in, we will request a valid credit card from the room occupant. If you intend to use a third-party credit card, please contact the hotel directly. Please note that we do not accept cash bonds or EFTPOS payments for bonds. Bond amounts vary depending on the hotel and the length of your stay.
Transaction Fees for Credit Card Payments
Credit card payments will incur a transaction fee to cover bank charges. The current fees are 1.6% of the total transaction for all cards. These fees are subject to change, and you will receive confirmation of applicable fees during check-in.
COVID-19 and Accommodation Bookings
In accordance with our booking terms and conditions, a prepayment will be processed either 7 days prior to your arrival or at the time of booking, depending on the season. Please note that these prepayments are non-refundable. However, if you are unable to attend your reservation due to a COVID-19 lockdown or exclusion, we will offer a credit valid for 12 months. To request a credit, you must provide proof of address to the hotel and cancel your reservation following the hotel’s instructions. All credit requests must be submitted before the arrival date.
Cancellations
Our standard cancellation policy requires a 7-day notice. If you cancel within 7 days of your arrival date, you agree to forfeit your first night’s deposit. Group reservations (10 rooms or more) are subject to a 14-day cancellation policy. A deposit equivalent to your first night’s rate is required 14 days prior to arrival. If you cancel within 14 days of your arrival date, you agree to forfeit your first night’s deposit. Please note that terms and conditions may vary, and certain blackout dates may apply on a hotel-by-hotel basis.
By agreeing to these terms and conditions, you acknowledge that, unless an alternative arrangement is made with you or the named guest, the provided credit card will be used to cover all accommodation costs, ancillary expenses incurred during the stay, any room damage, and any cancellation or no-show fees.
Check-in and Check-out Times
Our check-in time is from 2 PM, and check-out is before 10 AM. Earlier check-in and later check-out times may be arranged based on availability, with applicable day-use charges, if any.
Hotel Discretion
The hotel reserves the right to refuse entry and may decline extensions at its discretion.
GST (Goods and Services Tax)
GST applies to the purchase of services from this website and will be charged at the time of purchase.
Car Parking
Paid onsite parking is available for hotel guests and is subject to availability. Parking can be purchased as an add-on to your reservation.
Age Restrictions
The Island Gold Coast does not accommodate unaccompanied minors and has age restrictions in place during certain dates in November and December. The Island does not accept school leavers during Schoolies celebrations, and all primary guests must be over 21 years old.
Force Majeure
The Company will not be considered in breach of this Agreement and will not be liable to you for any issues related to your booking if it is unable to fulfil its obligations due to Force Majeure. “Force Majeure” refers to any act, event, or circumstance beyond the Company’s control that significantly impacts the hotel and/or the tourism and hotel industry in the relevant geographical market. Examples include natural disasters, pandemics, government actions, and other unforeseen events. In such cases, the Company has the right to terminate your booking and will refund any deposits as your sole remedy.
No Re-Sale or Promotional Use
Products or services obtained from this website, including vouchers, may not be resold, transferred for commercial, consumer, or promotional purposes, bundled with other goods and services, or used for promotional purposes without the Company’s prior written consent.
Terms of Use
These Conditions of Sale are part of the Terms of Use, and clauses in the Terms of Use apply in the Conditions of Sale as needed. If there is a conflict between the Conditions of Sale and the Terms of Use, the Terms of Use will prevail.
Meet the dream team behind the “I do”!
In this episode, we sit down with Cassie—our Wedding Sales Manager and creative visionary—and Jenna, our Lead Wedding Planner and queen of the details.
Get to know the faces making wedding magic happen at The Island. Stay tuned as we go behind the scenes of our stunning wedding spaces in this new series.
@maineventweddings_ @ourheritageandco

Weekends are better with your people. Check in, chill out, cheers to good times.

Celebrating Nicola + Ray at the Island Penthouse 🤍❤
Stylist: MEW @maineventweddings_
Photographer: Daniel Suarez Photography @danielsuarezphotography
Celebrant: Lara Wilkinson - lara@lovebylara.com.au @lovebylaracelebrant
Cake: Cheesecake Shop @thecheesecakeshop
DJ: Paradise DJ`s - Kierren Bond @paradisedjsaus
Photobooth: Flash Mob Photography @flashmobaus
Content Creator: Heather H - Her Creative Lens @hercreativelens.wed
#goldcoastwedding #brisbanewedding #goldcoastweddingplanner #brisbaneweddings #brisbaneeventplanner #goldcoastweddingflorist #goldcoastwedding #weddingplanning #weddingplanner #goldcoastweddingstylist #weddingstylist #playgoldcoast #boutiquehotel #theislandlife #goldcoast #thisisqueensland #surfersparadise #weddingvenuegoldcoast

Escape to the Island! It’s all here and waiting for you at the beachside, boutique hotel with more fun than you can bucket list.
#boutiquehotel #goldcoast #surfersparadise
#playgoldcoast
@theislandrooftop @goldiesattheisland #goldcoast #experiencegoldcoast

This week, we welcomed our corporate friends for a guided tour showcase of our event spaces at The Island.
The journey began at Duke’s Parlour—with live food stations setting the tone—before moving through the Pool Deck, Glasshouse, Island Rooftop, and finally, the Penthouse. We were blessed with beautiful weather and an incredible turnout.
A big thank you to everyone who joined us—we look forward to welcoming you back to The Island soon.

The Mountain View Room was all romance and possibility. During our Penthouse Uncovered showcase, we reimagined the ceremony space with sweeping hinterland views, elegant styling and a whole lot of heart.
Photographer | @toddhuntermcgaw
Styling, design, floral concept | @maineventweddings_
Floral execution | @garden.graffiti
Cakes | @thesweetsocietyco
Chandeliers | @outofthedarkeventlighting
#weddingplanner #weddingplanning #weddingstylist #brisbane #brisbanewedding #brisbaneweddingplanner #brisbaneweddingstylist #brisbanestylist #brisbaneweddings #brisbaneweddingphotographer #brisbaneweddingvenue #brisbaneweddingflorist #brisbanecity #brisbaneevents #brisbaneeventplanner #brisbaneeventstyling #goldcoastwedding #goldcoastweddingplanner #goldcoastweddingstylist #goldcoastweddingflorist #realwedding

Island escape 🌴 Treat yourself to sun, sleep-ins and sweet perks. Join today and unlock our lowest rates. Check availability through the link in our bio.
#boutiquehotel #TheIslandGoldCoast #surfersparadise #goldcoast #playgoldcoast #thisisqueensland #theislandlife @theislandrooftop

Mother`s Day at the Island 🌴💚 Show Mum just how much she means to you—with great food, relaxed vibes, and time spent with her favourite people. Whether she’s into laid-back rooftop cocktails or a classic long lunch by the boulevard, we’ve got just the spot to spoil her – at @theislandrooftop and @goldiesattheisland
Every mum receives a glass of Mumm Brut Prestige Sparkling and box of Mumm x Koko Black Chocolates with your booking, while stocks last.
Book at the What`s On page through the link in our bio.
